Introduction
Welcome to the www.headsetwarehouse.co.uk website. This website
is owned and operated by PRP Telecom , a company registered
in England and Wales under company number xxxxxxx. All users
of this website are bound by these terms and conditions so
please read these carefully before going on. Your use of this
site and the information available on this site is subject
to the terms and conditions set out below and by using this
site you are acknowledging your consent to them. By browsing
the website you accept that you are bound by the current terms
and conditions.
Contract
Formation
When you place an order to purchase a product on our website,
you order is an offer to purchase those products. We will
then send you a confirmatory e-mail setting out the details
of your order. A contract will only come into existence in
respect of each of the products ordered when we send you an
e-mail confirming that we have dispatched those products to
you.
Price
All prices on the website are inclusive of VAT. We reserve
the right to alter product prices on the website to reflect
any increase in the cost of the products for reasons beyond
our reasonable control, this may include (but is not limited
to) pricing mistakes, tax or other duty increases.
Whilst we make every effort to
ensure that all prices on our website are accurate and up
to date sometimes errors do occur and the prices stated are
incorrect. Where the correct price is lower than the one on
our website we will only charge you the lower amount. If the
correct price is in fact higher than the price on our website
we will either contact you and discuss the pricing error before
we proceed with your order, or notify you of the error and
cancel your order.
Availability Your order will be delivered
within 2-3 working days, subject to availability, but can
take up to 5 working days.
Delivery
and Shipping Policy
Product prices on our site are exclusive of postage and packing
charges. The shipping cost will be added to your checkout
summary before you submit payment.
We will endeavour to deliver the
product(s) to you as soon as possible, in accordance with
our shipping policy and the products' availability as set
out on the website. Your
order will be delivered within 2-3 working days, subject to
availability, but can take up to 5 working days. You will
be informed should any complications arise with our delivery
schedule.
If you change your mind...
You may cancel your order for any reason at any time up to
the end of the seventh working day after you have received
the goods. A "working day" means all days other
than Saturdays, Sundays and public holidays. If you do wish
to cancel, the following terms will apply:
If we have not yet despatched
the product, you may cancel your order by contacting a member
of our Customer Service Team.
If we have allocated product to
your order or already despatched it then you will need to
cancel the order by waiting until you receive the item(s).
We will then process your return and issue a refund or replacement
as appropriate. Please note that your right to cancel does
not apply to any product which you have unsealed from the
packaging in which it was supplied.
Returns
We hope that all of our customers are happy with their purchases.
If any product we deliver is not what you ordered or is defective
or damaged, please let our Customer Service Department know
as soon as possible and we will provide a refund or replacement
in accordance with our Returns Policy.
For any item(s) which are defective,
damaged or sent in error by us, we will refund the cost of
the item(s) plus the cost of any postage charges paid by you
as part of your initial order. If you require a replacement
we will send this to you free of charge.
For items which are no longer
wanted we will refund the cost of the item but we will not
refund any postage charges paid by you as part of your intial
order. We will not issue any refunds where the item has been
removed from its sealed packaging.
Please note that items must be
returned within 28 days of receipt in order for them to qualify
for a refund.
Customer
Services
If you have any comments with regards to service you’ve
experienced online please call our Customer Services team:
Our opening hours are 09:00 -
17:00, Monday to Friday.
Limitation
of Liability
We do not exclude or restrict liability for death or personal
injury resulting from our negligence.
We will only be liable for losses
which are foreseeable to both you and to us as a consequence
of us breaching these terms and caused by our own negligence.
We will not be responsible for any commercial or business
losses (including without limit loss of goodwill, profits,
contracts, anticipated savings, data, or wasted expenditure)
or any other indirect or consequential loss that was not reasonably
foreseeable to both you and us at the time our contract was
formed, or at the time you began using the website.
Nothing in these terms shall affect
your statutory rights. If you have any doubts as to your statutory
rights then youshould contact your Local Citizens Advice Bureau
or refer to the Office of Fair Trading website (www.oft.gov.uk/default.htm).
Data Protection
Personal details provided to us through this website shall
only be used in accordance with our Privacy
Policy. Please read this carefully before going on. By
providing your personal details to us you are consenting to
their use in accordance with our Privacy
Policy.
General
Save as expressly provided, these terms are not intended to
confer any benefit on a third party under the provision of
the Contracts (Rights of Third Parties) Act 1999. Any rights
not expressly granted herein are reserved to us.
We reserve the right to decline
to supply any individual or company. We reserve the right
at any time to suspend or terminate your access to or use
of the website. If any provision of these terms and conditions
is found to be invalid by any Court having competent jurisdiction,
the invalidity of that provision will not affect the validity
of the remaining provisions of these terms and conditions
which shall continue to have full force and effect.
We will not be liable to you in
the event that we are prevented by circumstances beyond our
control from delivering any product which you have ordered.
The failure by us to exercise
any right or remedy under these terms and conditions shall
not constitute a waiver of that right or remedy.
